Items purchased directly from our online store are eligible for returns. Proof of purchase and original packaging are required. Goods can not be changed and refundable if the item was used, damaged or broken (except manufacturer defect).

Once received, you will be issued a refund including a confirmation email of the cancellation of your order. Returns are accepted up to 30 days from the time in which the product was delivered.

  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Buyers will need to cover all shipping costs incurred when returning the item. 
  • Returns must be postmarked for return within 30 days of the original delivery to you.

Hello Camper!

Our elves in the ThisGuy factory are taking a very well-earned break for the festive season, and will be back in action on the 6th January 2020! We are still taking orders, but all deliveries will be pushed in to the new year. If you have any questions or concerns, please email us