Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at hello@thisguy.co.za

Polarized or Death

Yes, every single pair of our wooden sunglasses are polarized - we are #polarizedordeath! 

Check out our other FAQs to see the benefits of Polarized sunglasses.  

Polarized sunglasses are specialized eyewear designed to reduce glare from surfaces such as water, snow, and glass. Glare distorts the true color of objects and makes them harder to distinguish. The main difference is that polarized lenses are designed specifically to block the glare from reflected light while non-polarized lenses only block intense light.  

There are three ways to check if your sunglasses are Polarized:

1. Use your computer TV screen

Hold your sunglasses upright front of the screen, then rotate them 60 degrees. If the sunglasses are Polarized, the screen will appear to turn black due to the anti-glare properties of the screen and sunglasses cancelling each other out.

2. Comparing two pairs of sunglasses

If you have another pair of sunglasses which you know are Polarized, hold your new pair of sunglasses about 2cm to 5m behind the lenses and rotate them 60 degrees. If the sunglasses are Polarized, the new pair will appear darker as you rotate them.

3. Testing on a reflective surface

Find a reflective surface, such as a mirror, which produces a glare when light is shone on to it (hint: you can produce a glare by shining a torch on to the mirror). Hold your sunglasses about 20 cm in front of your eyes, and rotate them around 60 degrees. If the lenses are Polarized, you should notice that the glare diminishes or disappears altogether.

Note that the angle you rotate your sunnies at to remove the glare may change depending on the specifics of the test you are performing.  

All of our sunglasses are UV 400 protected, which blocks all light rays with wavelengths up to 400 nanometers. (This covers all of UVA and UVB rays.)

Our sizing chart for typical sunglasses styles can be found here. Since all of our sunglasses are handmade, sizing may differ slightly from what is shown. We recommend that take advantages of our free returns /exchanges policies to find the perfect fit and style of sunglasses.

At the moment we do not provide prescription services. Our frames are capable of being fitted for prescription lenses, any optometrist should be able to assist you further.

Returns/Exchanges/Warranty

We offer free returns and free exchanges on all purchases made through our website. No questions asked, no hidden fees - our number one priority is making sure you find the perfect pair of sunnies!

At this stage we operate 100% online. However, we know it can be difficult to buy a pair of sunglasses online and so we offer free returns , exchanges and replacements. We'll even come pick the sunnies up ourselves, so you don't need to lift a finger!

ThisGuy warrants that our caps and sunglasses will be free from manufacturing defects (in material or workmanship) for a period of 1 year from the date of purchase. This warranty does not cover scratches on lenses, damages caused by accidents, abuse, neglect, improper use or storage of the products, unauthorised modifications or normal wear and tear of the product.

Shipping

All orders are processed within one business day of receipt of the order. All deliveries are done through a 3rd party courier service, and will be delivered between 2 and 5 working days from the date of despatch. 

More delivery information can be found here.

All orders can be tracked at the following link:

https://www.thisguy.co.za/a/track

Hello Camper!

Our elves in the ThisGuy factory are taking a very well-earned break for the festive season, and will be back in action on the 6th January 2020! We are still taking orders, but all deliveries will be pushed in to the new year. If you have any questions or concerns, please email us

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